Privacy Policy

1. Introduction

Lensia ("we", "our", or "us") explains here what information we collect, how we use it, and the choices you have when you use the Lensia browser extension and website (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Account Information

• Email address and subscription tier.
• Payment information, processed securely by Stripe. We never store your card details.

Content You Submit

• The screenshots and screen regions you capture, text extracted from them, the questions and prompts you enter, any Custom Instructions you set, and your conversations with the AI.
• For captures on the floating panel, text is extracted from your screenshot on your device, and when extraction is confident only that text (not the image) is sent. If confidence is low — and for captures from the sidebar, image attachments, and Auto-Solve — the screenshot image itself is sent.
• In Agentic Mode and web search, content from the active tab, pages Lensia fetches, and your search queries is also sent so the AI can complete your request.
• To generate responses, this content is sent to our servers and to the third-party providers that process your request (see Data Sharing). We may retain some of it to improve the Services, as described below.

Usage and Device Data

• How you use the Services — features used, the AI model selected, token counts, estimated cost, response times, and timestamps.
• Basic technical information such as device type, browser, and IP address.

3. How We Use Your Information

Provide the Services

To operate your account, process payments and manage your subscription, enforce usage limits, and provide support.

Improve the Services and Research

We use usage and device data to operate, monitor, and improve the Services. We may also use the content you submit — including prompts, queries, and AI interactions — to understand how Lensia is used, diagnose and fix problems, evaluate and improve our AI model routing and features, and conduct internal research and testing. This helps us make data-driven decisions about what to build and how to route your requests to the best model.

Communications

To send essential service messages such as subscription and policy updates, and, if you opt in, occasional product updates — which you can opt out of at any time via the unsubscribe link in any such email or by contacting us. Billing receipts are sent directly by Stripe. We do not use your data for behavioral advertising, and we do not sell it.

4. Cookies

Our website uses essential cookies for core functionality and analytics cookies to understand site usage. We also use advertising cookies on third-party platforms (such as Google) to measure and improve our marketing. The Lensia extension itself does not use advertising cookies. You can disable non-essential cookies through your browser settings; third-party advertising cookies are also governed by those platforms' own policies.

5. Data Sharing and Disclosure

We do not sell your personal information. We share it only in the following circumstances:

Service Providers

• AI providers (such as OpenAI, Anthropic, Google, DeepSeek, and xAI) process your queries to generate responses.
• Cloudflare provides our infrastructure. Review Cloudflare's Privacy Policy.
• Exa, Tavily, and Firecrawl power web search; your search queries are sent to whichever is active when you use that feature.
• Stripe processes payments. Resend delivers email. Google provides sign-in.

These providers handle your information subject to their own privacy policies and their agreements with us. Because they operate globally, your information may be processed in countries other than your own.

Legal

We may disclose your information when required by law or legal process, or to protect our rights and the safety of our users.

Business Transfers

If Lensia or its assets are acquired or merged, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We keep account information for as long as your account is active. We store per-request usage metadata — such as token counts, the model used, cost, and timestamps — to operate your usage budget. Where we retain submitted content to improve the Services, we keep it for no longer than 3 months, after which it is deleted or anonymized, unless a longer period is required by law. If your account is terminated or suspended, we delete or anonymize your data consistent with these retention periods. You may request deletion of your account and associated data at any time.

7. Do Not Sell My Personal Information

We do not sell your personal information to third parties for monetary consideration. We share it only with the service providers and in the circumstances described above.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict its processing, and to withdraw consent to non-essential communications.

To exercise any of these rights, contact us at [email protected].

9. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit. No system is completely secure, and we cannot guarantee the absolute security of your information.

10. Children's Privacy

Lensia is not intended for children under 13. We do not knowingly collect personal information from children under 13, and we will delete it if we learn we have. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date and notify you of material changes. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: [email protected]
• Contact form: uselensia.ai/contact